Learn how to set up and use your MacBook Pro. Find all the topics, resources, and contact options you need for your MacBook Pro. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax. 1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.
MAC IT Support Mac tech support requires specialized knowledge, since the Mac computer uses proprietary Apple technology. RESCUECOM Mac IT support technicians have the training and expertise to resolve any Mac tech support problem, so it will no longer delay your use of that particular computer. Fast and reliable remote support software by Techinline: access remote computers, provide on-demand and unattended remote desktop support in three easy steps. Tip: The 64-bit version is installed by default unless Office detects you already have a 32-bit version of Office (or a stand-alone Office app such as Project or Visio) installed.In this case, the 32-bit version of Office will be installed instead. To change from a 32-bit version to a 64-bit version or vice versa, you need to uninstall Office first (including any stand-alone Office apps you.
Get to know HomePod
Listen to music, get help with everyday tasks, automate your home, and more.
See what HomePod can doUse your Apple Gift Card
Buy products from an Apple Store, or use it for apps, subscriptions, and more.
Learn how to redeemTrade in with Apple
It Support Macos
Turn an eligible device into credit towards a new one, or recycle it for free. Apple Trade In is good for you and the planet.
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Service and support from Apple experts
AppleCare products provide additional hardware service options and expert technical support from Apple.
Learn about AppleCare plansBeware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.
Apple Service Programs
Restart your device
If you see the Restore screen:
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- Connect your device to your computer using the cable that came with your device. Don't disconnect your device from your computer.
- Restart your device:
- iPad models that don't have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
- iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
- iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo.
- iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.
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Reinstall iOS or iPadOS
If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:
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- On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
- Make sure that your device is still connected to your computer. You should see this message: 'There's a problem with the [your device name] that requires it to be updated or restored.'
- Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don't disconnect your device from your computer until the update finishes.
Get more help
- Learn what to do if you get a restore error when you try to update or restore.
- If you don't see a restore error, but still see the Restore screen, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.